Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Faulty or Damaged
If you receive your product and it is faulty or damaged, please email us at firstname.lastname@example.org with a photograph of the damage within seven days and we will be happy to help.
Refunds and Exchanges
Our wallpaper and mobile phone cases are made to order and can not be exchanged.
If you wish to exchange an item, please send us an email at email@example.com. We can only accept returned items if the product is undamaged and in the same condition that you received it. It must be in the original packaging.
Please send your item to : Penfold Studio, 24 Penfold Way, Dodleston, Chester, Cheshire, CH4 9NL
We recommend using a tracked service.
Once your return is received, we will send you an email to notify you that we have recieved your returned item. If approved, then your return will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We don’t hold all products in stock, items such as wallpaper and mobile phone cases are made to order. These items can not be exchanged or refunded